At Colorist.ai, we prioritize customer satisfaction and transparency above all else. Please read our refund policy carefully before purchasing credit packages on our platform.
Refund Eligibility
To ensure clarity regarding our digital credit package model, we kindly ask you to notice the following criteria:
- All Sales Are Final: All credit package purchases on Colorist.ai are final and strictly non-refundable once the credits are added to your account balance.
- Consumable Digital Content: Credits are classified as digital consumable goods. Because delivery occurs instantly upon payment completion, purchased credits cannot be returned or refunded.
Please be aware of these additional details:
- Statutory Waiver: Under applicable digital consumer laws (including EU/UK regulations), completing your purchase signifies your consent to immediate digital delivery and your agreement to waive any statutory right of withdrawal or cooling-off period.
- Billing Discrepancies Only: Refunds will not be granted for unused credits or dissatisfaction with AI-generated content. Exceptions are strictly limited to confirmed billing errors or system glitches (e.g., duplicate charges for a single purchase).
How to Request a Refund Review from Colorist.ai?
If you experience a duplicate charge or a confirmed technical payment issue, you can request a review by following these steps:
- Contact Us: Send an email to [email protected].
- Provide Details: Explain the billing discrepancy and include your account email, order ID, purchase date, and proof of double payment.
Processing Your Refund Request
Once we receive your request, our support team will review the transaction logs and address your situation fairly. If a payment error or duplicate charge is verified, a refund for the duplicate amount will be processed to your original payment method.
If you have any questions about your credit balance or require technical assistance, please contact us via [email protected]. We appreciate your understanding and support.
Changes to This Refund Policy
We reserve the right to modify this refund policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically.