Privacy Policy | Colorist AI

Welcome to Colorist.ai.

This Privacy Policy explains how Colorist.ai collects, uses, stores, shares, and protects personal information when you access or use the Colorist.ai website (https://colorist.ai), applications, features, content, and related services (collectively, the “Services”).

If you do not agree with this Privacy Policy, please do not use the Services.

In this Privacy Policy, “Colorist.ai,” “we,” “us,” and “our” refer to the provider of the Services. “You” means the individual or entity using the Services.

Colorist.ai is intended for adults only. You must be at least 18 years old to create an account or use the Services.

1. Scope of This Policy

This Privacy Policy applies to personal information we collect when you access or use the Services, communicate with us, create an account, submit or generate content, make a purchase, or otherwise interact with Colorist.ai.

This Privacy Policy does not apply to third-party websites, products, platforms, or services that may be linked to or integrated with the Services and that are subject to their own privacy policies.

2. Information We Collect

We may collect the following categories of information, depending on how you use the Services:

Account Information: such as your email address, username, password, or login credentials;
Age Confirmation Information: including your confirmation that you are at least 18 years old and the date and time that confirmation was given;
Profile Information: such as display name, avatar, preferences, or other profile details you choose to provide;
Communications: support requests, feedback, survey responses, or emails sent to us;
User Content & Generation Inputs: text prompts, character settings, choices, uploaded images (such as reference photos for Custom OC creation), and interaction history used to drive interactive video stories and AI companion responses;
Payment-Related Information: records associated with purchases of Diamond packs, refunds, or billing events (full credit card details are processed directly by secure third-party payment processors rather than stored by us directly); and
Any other information you choose to provide when using the Services.

When you use the Services, we may automatically collect technical and usage data, including:

Device Information: device type, operating system, browser type, device identifiers, and language settings;
Network & Connection Information: IP address, approximate location inferred from IP, network status, and connection diagnostic data;
Usage Information: feature interactions, choices selected, video rendering activity, session duration, pages viewed, referring URLs, timestamps, crash logs, and performance metrics;
Transaction & Balance Records: Diamond balance, records of Diamonds granted, spent on scene generations, or adjusted; and
Cookies & Tracking Technologies: cookies, local storage, and similar technologies to remember preferences, keep you signed in, secure the Services, and analyze performance.

We may receive information from third parties, such as:

Login Providers: if you choose to sign in through a third-party single sign-on service;
Payment Processors: payment confirmation and billing events; and
Infrastructure & Security Providers: analytics, fraud detection, content moderation, and hosting infrastructure partners.

3. How We Use Information

We process personal information for the following purposes:

Core Operations: to provide, operate, maintain, and improve Colorist.ai, including real-time video generation, interactive romance storylines, choice-driven plot rendering, and custom character (OC) awakening;
Account Management: to create and administer user accounts, manage profiles, and keep track of Diamond balances and transaction history;
Age Verification: to confirm that users meet our minimum age requirement (18+) and maintain compliance records;
Payment Processing: to process transactions, fulfill Diamond pack purchases, handle refunds, and maintain billing records;
Communications: to send technical notices, security alerts, administrative updates, and respond to customer support inquiries at [email protected];
Quality & Safety: to monitor performance, debug technical errors, optimize real-time video rendering pipelines, and enhance platform security;
Abuse Prevention: to detect, investigate, and prevent fraudulent transactions, unauthorized account access, policy violations, illegal activity, and harmful content generation; and
Legal Compliance: to enforce our Terms of Service and comply with applicable laws, regulations, and legal requests.

4. AI Interactions and Content Processing

Colorist.ai is an AI-powered interactive video romance platform. Characters on Colorist.ai are AI-generated entities, and all visual responses, micro-expressions, and story text outputs are produced by artificial intelligence models.

Because the Services rely on AI interactive generation, we process prompts, choices, character settings, uploaded images, and conversation inputs to:

Generate real-time interactive video scenes, micro-expressions, and story text;
Maintain story continuity, memory, and character consistency across scenes;
Detect potential policy violations, abusive content, or safety risks; and
Improve model responsiveness, visual quality, and system safety.

We do not sell the content of your private interactions to third parties, nor do we use your private conversation content for third-party targeted advertising.

5. Legal Bases for Processing

Where required by applicable law, we process personal information under the following legal bases:

Performance of a Contract: to deliver the Services, generate requested interactive video content, and manage your account balance in accordance with our Terms of Service;
Legitimate Interests: to secure our platform, prevent fraud, maintain narrative continuity, improve our AI video generation technology, and ensure users meet age requirements;
Consent: where you have provided explicit consent for specific data processing activities; and
Legal Compliance: to fulfill statutory, accounting, tax, or regulatory obligations.

6. Cookies and Similar Technologies

We and our operational service providers use cookies, local storage, and similar technologies to:

Keep you authenticated and securely logged in;
Remember your settings, character preferences, and interface configurations;
Analyze usage patterns and traffic metrics to optimize site performance; and
Protect against security threats, automated bots, and rate-limit abuse.

You can manage cookie settings through your browser options. Disabling required cookies or storage mechanisms may impact the availability and performance of certain features on Colorist.ai.

7. How We Share Information

We may share personal information in the following limited circumstances:

We share information with trusted third-party vendors, contractors, and infrastructure providers who assist us in operating Colorist.ai, including:

Cloud hosting and GPU infrastructure providers;
AI model and video generation processing vendors;
Secure payment processing gateways;
Content moderation and safety analysis tools;
Customer support and email delivery platforms; and
Analytics and security monitoring services.

These service providers are bound by confidentiality obligations and are only permitted to process your data as necessary to perform services on our behalf.

We may disclose information if required to do so by law or in good-faith belief that such action is necessary to:

Comply with a legal obligation, court order, or valid government request;
Protect and defend the legal rights, safety, or property of Colorist.ai, our users, or the public;
Enforce our Terms of Service or investigate potential policy violations; or
Prevent or stop fraud, security breaches, or illegal activity.

We may share information when you explicitly direct us to do so or when you voluntarily choose to share content publicly through community or social sharing features.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, including providing the Services, maintaining transaction history, enforcing our agreements, preventing system abuse, and satisfying legal and accounting obligations.

When personal information is no longer required, we will securely delete, anonymize, or de-identify it in accordance with standard data disposal procedures.

9. International Data Transfers

Colorist.ai operates globally and utilizes distributed cloud servers and technology partners located in various countries. Consequently, your personal information may be transferred to, processed, and stored in jurisdictions outside of your home country, where privacy laws may differ.

Where required by applicable law, we ensure appropriate data protection safeguards are implemented for cross-border data transfers.

10. Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information against unauthorized access, destruction, loss, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account password and access credentials.

11. Your Rights and Choices

Depending on your geographic location and applicable local privacy laws, you may have rights regarding your personal information, including the right to:

Access: request a copy of the personal information we hold about you;
Correction: request correction of inaccurate or incomplete personal data;
Deletion: request the deletion of your account and associated personal data;
Restriction: request restriction or object to certain processing activities; and
Withdraw Consent: withdraw previously given consent where processing relies on consent.

To exercise any applicable rights, please submit a request to us at [email protected]. We may need to verify your identity before fulfilling your request.

12. Age Requirements and Minors

Colorist.ai is strictly intended for individuals who are at least 18 years of age.

We do not knowingly collect or solicit personal information from anyone under the age of 18. If we become aware that we have inadvertently collected personal data from a minor under 18, we will take immediate steps to delete that information and terminate the associated account.

If you believe a minor under 18 has submitted personal information to us, please notify us immediately at [email protected].

13. Third-Party Services

The Services may contain links to or integrations with third-party websites, tools, payment processing platforms, or social login providers. We do not control and are not responsible for the privacy practices, content, or data security of those third parties. We encourage you to review the privacy policies of any third-party service you access.

14. Sensitive Content & Zero Tolerance Policy

Colorist.ai maintains a strict zero-tolerance policy against unlawful, obscene, or harmful content, including child sexual abuse material (CSAM), non-consensual sexual content, or violent exploitation.

We employ automated safety classifiers, content moderation rules, and manual review mechanisms to detect, restrict, and prevent prohibited content generation. Violations may result in immediate account termination, forfeiture of unused Diamonds, and reporting to legal law enforcement authorities where appropriate.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, or data practices.

The revised version will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically. Your continued use of Colorist.ai after any modifications indicates your acknowledgment of the updated terms.

16. Contact Us

If you have questions, feedback, privacy inquiries, or data requests regarding this Privacy Policy, please contact us at:

Email: [email protected]